Our Reviews

The service on out of state purchase was extremely efficient and easy to understand. I recommend all to seek the best experience in a purchase with Jonathan Shoe, very good with answering all concerns and his finance/sales manager had been great at the same time. I live across the country and they helped me through the whole process and had given me the best deal I have ever seen in the last 12 months of shopping, give this dealer a call if they have what your looking for

The service visit took 5 hours, it was supposed to be 2 hours. The staff were very friendly and helpful, but the mechanic was very slow.

Susan my advisor was great

Always helpful and knowledgeable

You very kindly repaired my vehicle on short notice. Helpful and friendly staff

Fast, efficient and professional

Brandon was very helpful, knowledgeable and was able to get my vehicle through the process quick and easy.

The issue requested to be fixed was not fixed. The engine has from time to time started revving up unexpectedly for 3-4 seconds before correcting itself. The RPMs run up about 1000 to 1500 from the previous RPM level. It happened when my son was driving back to Raleigh from Boone. I was told by an employee that the evap system was faulty and causing the gas mixture to become too rich causing the problem. Sounded logical.

This visit was quick and what I wanted

Replaced tires- able to perform same week at a good price

Very good

everything was excellent.

Your team was helpful and courteous. Service manager was excellent.

Very good experience. Service was fast, Susan was great.

Friendly, fast and professional

I was charged for an oil change when I am supposed to get 3 free a year for 3 years according to the maintenance plan I paid for. Why is that not attached to my account? I bought other warranty options as well so how will I know if I am getting those if nothing is attached to my account when I go pay? Why is it my responsibility to keep up with what should be warranty and what I should pay for? I’m not happy with that but the service I received on my vehicle was good. I just don’t think it should be my responsibility to keep up with warranty information if I am taking my vehicle to the dealership I purchased it from.

High pricing including parts well above MSRP directly from Chevy parts, didn't peel off the old sticker just squeezed this one in beside it, put next oil change at 10,000 miles out when the owners manual intervals state 7,500. If you want to charge premium prices then maybe the dealership itself should be in better shape and not rundown and dilapidated. Won't be back and likely will not use any Chevrolet dealership for services

I arrived at 9:45 for a 10 AM service visit to program a new key Fob. I was there until 1:30 PM and they still could not program the fob properly. I have to reschedule to get it competed. The last service visit to 6 hours to install a new fuel pump. It was the same service tech, she does not know what she is doing.

Pleasant staff. Time efficient. Not pleased with the price as work was done quickly. A couple of filters and oil change and the bill was over $700.

The waiting area was wonderful. Great snacks. Thank you!! The mechanic did well checking out why my check engine light was on. The advisor did very well explaining the issue with my car. All was fixed well.

Great service everyone was so nice and explained everything that was going on. I would recommend the service and dealership to everyone.

Friendly helpful staff. Great service!

Dealership personnel were helpful and provided excellent service

Very nice and quick

Everything was done correctly and in a timely manner

Good service, friendly staff in limited wait time

Wrong diagnosis and over charged. Let me explain.... Came in for shaking of steering wheel at highway speed and loud noise from tires. Dealer Diagnosis - Upper control arms $1400 + alignment +etc. My friend (who is an amateur mechanic) said that is ridiculous we can do that in the driveway in a few hours. We did that and found the control arms to be fine. It was the tie rod ends that were super loose and boots breaking. Replaced those (and the control arms too). Once we had alignment the problem persisted. That's when a professional mechanic said - your tires are cupped. That why it is so loud and what is causing the shaking. So tires fixed the problem. So the correct diagnosis would have been tie rod ends + tires. The dealer could have sold me both, but instead gave me a false diagnosis (probably didn't drive it) and jacked up the price. Do you think I will go back there or recommend to a friend?

On a recent visit to Elevation Chevrolet in Boone, NC, I brought in my Silverado due to early signs of transmission shudder—an issue widely reported among owners of Silverado trucks equipped with the 8-speed transmission. The dealership performed a transmission fluid exchange; however, the machine malfunctioned and spewed fluid during the process. Critically, I was later informed that the technician shorted the fluid exchange by 5 quarts, leaving my transmission severely underfilled. This resulted in significantly worsened shuddering and slipping, making the truck nearly undrivable.

Very customer oriented

I specifically set an appointment to 1) check out a tire pressure light on 2) give the truck a look over for an upcoming trip. Paid the diagnostic fee but when got back in the truck tire pressure light still on, 1 tire reading 25# and 1 41#… no changes, corrections or suggestions made.

Apparently the mechanics drink and do drugs on the job and management isn’t doing anything about it

The issue that I took the day off to deal with was with my air conditioning. I told the person on the phone about the issue. Problem is nobody consulted with a certified tech. He looked at it the problem and immediately informed service that he would need to keep the vehicle perhaps over night to recreate the problem and that basically my appointment was a waste of time. This was known ahead of time and anyone familiar with these type issues would have informed me that to begin with and saved me the out of pocket expenses I incurred to get there. I did get them to fix an annoying TPMS sensor so I guess that was good... waited for quite a while with truck just sitting in service bay. Even the other service person was like.. "your still here?" yeah for a tpms sensor. They knew in the first 15 min that the appt for the AC was not happening. I informed service that it would be extremely hard for me to leave the truck for a day as I live in Tennessee and only have one vehicle, I run a business and rely on my truck. Also I made clear that I am trying to get this fixed before my rapidly approaching 36k warranty is over. (less than 300 miles left). I was told that she had to check with someone but could work something out for a rental car from the company you work with. I was told and I confirmed that I would be getting a call to set something up just as soon as she talked to her manager or whomever. No phone call ever placed. No appointment made. I mean everyone was nice and everything but I cant help but thinking that maybe somehow I could have been told over the phone that the proper practice for a tech would be having to keep the vehicle long enough to re create the problem before he could diagnose. Now I am no further ahead with my problem, I am extremely busy, live by myself with one vehicle, and my warranty for a potentially very expensive problem looming right around the corner. Please help.

We were stuck!! After a small incident causing a busted rim on my "22 Equinox, we hobbled our way to Elevation Chevy GMC. Brandon quickly gathered information, made a plan, and helped get things together. Their service department treated us well, gave advice, and got us back up and running as quickly as they could.

We were treated very well

I've already filled out one of these. My experience wasn't good.

Enjoyed the friendliness of the people and workmanship.

went to Elevation Chevrolet to get one job done. The tech found another problem. So had that fixed too. Got all done in record time, (lots sooner than expected) Wonderful!

Susan was excellent to work with. She took care of our rental while our car was in the shop. This helped us to enjoy our vacation. Only issue, the car quit running 100 miles from the resort on our way home. Ended up being towed to Cincinnati. Cost out of pocket was $841.50. Car has been at dealership since June 21st. We have been now towed 7 times. 2 batteries, 4 computer modular. It has been very frustrating to say the least.

Quick and courteous.

I will tell you again. Everyone except parts are awesome. GM terrible service department 0. $11,000 in and still issues. Call me if you want. Nobody else call me.

Great team at Elevation GMC. Very professional

Sharon Sheets in the Service Department was very pleasant and extremely helpful. Our vehicle was repaired promptly and they did an excellent job.

Excellent customer service, prompt response, and very communicative with me regarding what was needed.

My daughter has to take her car back today because of the poor alignment job that was done on Monday. Car pulls left and left doesn’t seem to be secure

Friendly staff and work completed as scheduled.

Very quick service. Jason was a pleasure

Nothing was done as promised, except for the windshield. Service Department is horrible and we will never return. Bad experience all the way around!

Had a defective fuel pump module sensor. Susan took great care of insuring everything was went smoothly.

Service person checking me out after service not initially aware of alignment special, but corrected easily. I did not bring emailed coupon, will print it out next time.

My experience was great! Great service and very friendly people and very helpful.

We brought the car in on September 15th for a seemingly minor issue. We were told our car would be ready for pickup on the 18th. In short with very vague and dismissive communication from the staff, 3 weeks later we got our car back with only the wiring harness disconnected and reconnected which did fix the issue. With this said. Everyone was very friendly and the price was wonderful. We would come back if the issues with communication and efficiency can be rectified.

Service was friendly and not too long. They showed me that carbon filter should also be changed. They asked if I wanted to do that and stated the price without me having to ask. The one unfortunate part was not getting internet access from their guest network.

Great experience buying a truck at Elevation Chevrolet GMC. Will send family and friends there when shopping g for a new vehicle!

Ridiculous. I had an appointment and the whole first week my car wasn’t touched. Then the next week it was me calling them only to be told they would call the next day for an update but they never called. Week 3 I talked to the General Manager of sales and finally my car was fixed. They would probably still have it if it wasn’t for me talking to him. The lady who originally answered the phone was very helpful as well.

Great as always

great

My service was ok. I was quoted a lower price on the phone and they said that was for parts only but the parts price was also different. I liked the service staff that was there before.

Friendly Staff and knowledgeable employees!

Went in after the alignment machine was fixed and had a coupon for 4 wheel alignment and ended up paying $124. and change and no one could tell me why. Can someone please explain why

What is the point of making an appointment at your dealership? If all you’re gonna do is put me in a queue for service. do better

Service was performed. I was greeted by Susan the service writer and she was very professional.

You need to go see these guys best truck buying experience ever. Derick is a great salesman and Adam the owner is fantastic. He is going to make you a deal whatever it takes. Great lineup of GM products.

It was quick and I was in and out in the time promised

Didn't do work they were supposed to do. Failed to repair my vehicle. Kept vehicle three weeks. I had an appointment scheduled two weeks in advance and they didn't begin to diagnose issue until vehicle had been in their possession 9 days. Didn't ever begin to diagnose the problem I originally scheduled the appointment for. I eventually had to just come pick up the vehicle.

Absolutely above a five star rating. We recently visited Elevation Chevrolet GMC Boone, NC Our salesperson Ryan Bowman was simply amazing. This dealership is under new management. The general manager/owner Adam Froemming was so friendly and easy to talk to. We came home with a new truck. My husband is so happy with his new truck. We recommend you visit this dealership for your next vehicle. Ask for these two by name. Treated us like family. Simply the Best! The Millers West Jefferson, NC

Thanks!

Friendly and got me serviced in lesss than an hour

had oil change service done. everyone was very nice. the job was done well. Thank you

Came in for oil change and safety inspection. There was a recall, and the technician just proceeded to do have the mechanic do the recall. Never informed me that this was what they were doing, never asked if I had the time or offered to reschedule another time. 2 hours and 15 minutes later I was out of there for the last time.

Very helpful and informative.

Service at the dealer was good for my tires. The part I did not like was their lack to send me a complete mpi form so I know what they looked over on my vehicle. I was sent a blank mpi which seems to me like they did not perform the mpi at all.

repairs were delayed by over a week. During that time there were no replies to my request for status update although I was told I would receive a call with updated status on many occasions.

Got me in promptly and was able to work with my schedule. Very professional and valued their customers.

I enjoyed my Tahoe buying experience at Elevation Chevrolet GMC. It is the third Tahoe I have bought at this dealership location in the past 30 years - from Mack Brown to now Elevation. I can’t say enough about Mark Simpson and the ownership. Thank you. Mike Sweeting

Sympathetic to our situation! The Elevation service department was so busy. But needing to leave town for a long trip, they did a thorough inspection after service lights came on to help us decide if we needed alternate transportation so as to not breakdown on the highway. Luckily, all checked out good. Thanks to Elevation for giving us peace of mind while traveling during the holidays!

All was great. Nice waiting room. Friendly people. Short wait time and easy checkout.

Everyone was very accommodating with low sales pressure to buy

Our sales person Chris was very helpful

Employees Always knowledgeable and helpful

I was traveling and very pleased for the special response and attention I received from Elevation to handle my repairs. A special thanks to my service advisor, Christine for her great service and support.